Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long will it take to receive my order?
A: Standard shipping typically takes 3–7 business days within the U.S.
Q: Do you offer express shipping?
A: Yes, we offer expedited shipping options at checkout for an additional fee.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number so you can follow your package.
Exchanges & Store Credit
Q: Do you accept returns?
A: We do not accept returns.
Q: What if my item arrives damaged or incorrect?
A: If your order arrives damaged or incorrect, please email us within 7 days of delivery with photos, and we’ll make it right at no cost to you.
Products & Sizing
Q: Are your clothes true to size?
A: Yes, our styles are designed for a comfortable fit. Please refer to the size chart for best results.
Q: What fabrics do you use?
A: Neutral Athleisure uses premium, sustainable fabrics such as organic cotton, recycled polyester, and breathable spandex blends for all-day comfort.
Q: How should I care for my athleisure pieces?
A: We recommend machine washing cold with like colors and air drying or tumble drying on low heat to extend product life.
Sustainability & Brand
Q: Is Neutral Athleisure eco-friendly?
A: Yes, we’re committed to sustainability. Our fabrics are responsibly sourced, and our packaging is recyclable and minimal.
Q: Where are your products made?
A: We partner with ethical manufacturers who follow fair labor practices.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Do you offer discounts or promotions?
A: Yes! Discounts and promotions are sent out via email when available or can be found on Instagram!
Customer Support
Q: How can I contact you?
A: Our support team is available via email at support@neutralathleisure.com or through our Contact page. We typically respond within 24 hours.